Giving a compliment or making a complaint.

At Stone Bay we do everything we can to get provision just right for your child. On most occasions we live up to our very high expectations, feel free to contact the school about any aspect of practice you are particularly happy with. On the rare occasions when our practice does not meet our stated standards we need to know about it. This is critical to our continued development. In the first instance we would ask if you spoke to staff concerned, this is usually enough to resolve most concerns.

If you ever have occasion to raise a formal complaint you need to do so sound in the knowledge that your complaint will be heard and when appropriate action taken to resolve any issues you raised.

We have a policy in place to manage all complaints, so if you do have one, please follow this policy.

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Stone Bay School

70 Stone Road, Broadstairs, Kent. CT10 1EB

01843 863 421

01843 866 652